Shipping policy
Shipping Policy
Free Worldwide Shipping
I offer free shipping on all orders worldwide as a gift to collectors of my handmade teddy bears.
Processing Time
All orders are carefully packaged and shipped within 1–2 business days after payment confirmation.
Please note: Orders placed between Friday and Sunday will be dispatched on Monday.
Shipping Method
All packages are sent via international registered priority mail from Spain in beautiful gift packaging. Each shipment includes:
- A tracking number (sent to your email)
- Delivery confirmation for added security
- Careful packaging to protect your collectible bear during transit
Estimated Delivery Times
- Spain: 3–5 business days
- European Union: 7–14 business days
- United States, Canada, UK: 10–21 business days
- Australia, Asia, Other International: 14–28 business days
Please note that these are estimates and actual delivery times may vary depending on your location and customs processing.
Customs and Import Taxes
For international orders, buyers are responsible for any customs duties and import taxes that may apply in your country. I am not responsible for delays caused by customs clearance.
Important for US Orders
For parcels sent to the United States, a phone number is required for courier delivery (USPS, UPS, DHL). Please make sure to provide your phone number when placing an order.
Tracking Your Order
Once your order ships, you will receive an email with your tracking number so you can follow your package's journey to you.
Questions?
If you have any questions about shipping, please contact me at:
- Email: npovoroznyk.teddy@gmail.com
I look forward to sending your unique teddy bear to you!